shipping and returns

 

LET'S CHAT

By Email splash@aliandariel.com
By Phone 602-529-4844
Business Hours Monday - Friday, 9am - 5pm MST

    We will respond within 24-48 hours during business hours. 

    We're here for you & happy to help!

     

    VIEW COVID-19 DETAILS HERE.

     

    NEED TO CANCEL OR MAKE AN ADJUSTMENT?

    While we can't guarantee order changes or cancellations, we will do our best to help. Email or call us within 1 hour of placing your order (during business hours only). Have your order number ready. We process orders quickly! 

     

    ALL ITEMS ARE MADE TO ORDER AND ARE FINAL SALE.

    Any order discrepencies must be reported to us within 7 business days of your delivery date.


    URGENT? Call us 602-529-4844 [Mon - Fri • 9am-5pm MST]

     

    SHIPPING

    INDIVIDUAL PURCHASES

    • Items take up to 7 business days to process before shipping (shipping time is additional). This is clearly labeled on each item and at checkout. 
    • Delivery dates cannot be guaranteed. We do not suggest ordering items needed for strict delivery dates.
    • Please allow up to 2 weeks when Express Shipping is selected at checkout. Please allow up to 3 weeks when Flat Rate is selected at checkout.
    • We are not responsible for orders not arriving by a certain date and will not offer a refund.
    • Items are not delivered on weekends.
    • Orders placed after 10am MST on Friday will process the following Monday.
    • The pickup day does not count as a day in transit. Expedited shipments may take one additional business day.
    • FedEx and UPS cannot deliver to PO Boxes. A valid street address is required.
    • We are not responsible for the following:
      • USPS, UPS, or FedEx shipping delays. Please contact USPS or FedEx directly with shipping questions or concerns.
      • Packages that are lost or stolen after delivery has been made.
      • Items delivered to an incorrect address supplied by the sender
      • Customs fees and duties are the customer's responsibility.

     

    CAN'T FIND OVERNIGHT SHIPPING AT CHECKOUT?

    If you do not see Overnight listed as a shipping option at checkout, please email splash@aliandariel.com. Include "Overnight Shipping" in the subject line, along with your full name & phone number. We will do our best to help change your shipping option.

     

    LOOKING FOR SHIPPING & PICKUP FOR CUSTOM GROUP ORDERS?

    See Custom Group Orders section at the bottom.

     

    SIZE CHART

    Questions about fit? Refer to our Size Chart. All photos shown on our models include the size they're wearing. Please email us or give us a call with further sizing questions.

     

    GARMENT CARE

    Turn items inside out. Wash on cold. Dry on low or air dry.

    WHY DOES MY SHIRT SMELL DIFFERENT?

    All inks used for individual purchase items are water-based and eco-friendly! We use a special solution in the printing process, so don't worry if you notice a slight vinegar-like new shirt scent or some discoloration. It will disappear after the first wash.

     


    RETURNS

    All of our items are produced with extra love & care, just for you! All items are FINAL SALE. We do not offer returns or exchanges, but we are here to make things right if something was done in our error. Your happiness is our priority. 

    INDIVIDUAL PURCHASE. Review your purchase carefully before ordering. You are responsible for selecting the correct items and organization at checkout.

    CUSTOM GROUP ORDERS. Carefully review your artwork, ink colors, and any placement and/or print size concerns with our team and/or your order coordinator before placing your order. Monitor colors can vary, and printed product can appear different than a virtual mockup. We do our best to make sure each detail is covered before placing your order. Any concerns with sizing or fit of garments must be addressed with our team prior to placing your order. 

      

    DAMAGED ITEMS

    We’re perfectionists. We guarantee and stand behind the quality of our products. If we made a mistake, we are happy to fix it for you! Our quality control team inspects all goods prior to shipment. Defective items that are unworn and unwashed must be reported to us within 7 business days of your delivery date. Damages caused by improper handling aren't our responsibility. Please handle with care

    Before sending back a damaged item Email Us splash@aliandariel.com with your order number, along with a clear image of the damaged item showing the design and problem area. Please include an email of your receipt from the package as well.

    We will email you once your damaged item return has been processed. Approved refunds will receive credit applied to the original method of payment within 5-10 business days. Shipping is non-refundable. Sorry, unauthorized returns will be refused.

     

    LATE OR MISSING REFUNDS (if applicable)

    You will receive an email confirmation from us when a refund has been processed. Please allow up to 5-10 business days for your refund to post. You may also contact your card provider for further assistance.

     

    CUSTOM GROUP ORDERS

    SHIPPING & DISTRIBUTION

    All items are shipped to your order coordinator for distribution [i.e. Alpha Alpha Alpha at University USA]. No custom group orders are shipped to individual home addresses unless specified. Please check with your order coordinator regarding the delivery date of your items. This date will be approved on behalf of your order coordinator.

    Orders will be delivered in bulk to your order coordinator for distribution. Ali & Ariel strongly advises picking up your order as soon as the items are delivered. We are not responsible for orders not picked up in a timely manner. Your order coordinator will receive a list with all orders placed, as ordered. Please check upon picking up your order that the correct items were given to you.

    Ali & Ariel is not responsible for items distributed improperly, or for items misplaced on behalf of the order coordinator. Once the bulk order is received by the order coordinator, the responsibility of the items is in their hands. Our quality control team counts all orders twice to confirm that all pieces are accounted for prior to shipping. If an error was made on our behalf, we are glad to send any missing pieces to you as soon as possible.

     

    PRICING FOR REORDERS

    Once an order has printed and shipped, any additional pieces (if not needed due to our error) are considered a separate order. This separate order will be priced accordingly to the size of the re-order. A re-order for a quantity different than the original order may result in new pricing per item.



    Please contact us splash@aliandariel.com with any questions. Thank you!